Casino Lux first opened its virtual doors in 1997, which makes it one of the oldest online casinos around. Similarly, the home page of the site claims to have handled over $1.7 Billion in transactions which, if accurate, is a huge testament to the casino's popularity. Operating using the latest software from Grand Virtual, I decided to see what was on offer to the player looking for something different to the many other casinos operating in cyberspace.
One of the first questions a long-time player may ask about Casino Lux is why is the software manufacturer relatively unknown when compared to competitors such as Microgaming and Playtech. The answer to this lies in the fact that Grand Virtual casinos do not allow players from the United States to play for real money. As a result Casino Lux, as with other casinos using this software, have set themselves up focusing predominantly on the European and Asian markets. As such, the software manufacturer simply isn't as well-known as some others.
The only way to play at Casino Lux is to download their software (no CD is available), although thankfully this proved to be relatively quick. The initial download is actually an installer which then requests further files from the internet. A nice move is that the software is available in a variety of languages covering much of Europe as well as Chinese.
I headed straight to the support pages of the casino website. Unfortunately, I discovered that support is only offered via email / web form. No telephone facility is available nor any live-chat function. I think this is definitely an area that should be improved by Lux, particularly when comparing this casino to other competitor sites; many of which offer numerous ways for a player to receive help.
As I have commented on support already, I will conclude this review by stating I was actually quite impressed with Casino Lux. The casino has definitely come a long way when I compare it to the Casino Lux I used to play at. A good selection of games is available, including some hard-to-find games such as Solitaire. A good range of betting limits are offered and games are generally presented utilizing nice graphics and sound effects.
Nevertheless, for non-US players Casino Lux is definitely worth a look if only to play with the $50 sign-up gift.
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